Read this line and what (or who) do you think of:
“If you take care of the quality, the profits will take care of themselves.”
Okay, let’s try that line again (with a little different terminology) and what ( or who) do you think of?
“If you take care of your responsibilities, the score (or results) will take care of themselves.”
I thought of coaches like Coach K at Duke, John Wooden at UCLA, or Nick Saban at Univ. of Alabama. I thought of their focus of instilling in their players the need to perfect their jobs and as they do, the team wins will take care of themselves.
In this book, “Kaizen”, written in 1986, the principles of Japan’s business culture of quality is thoroughly explained.
I understand since then, a lot of these “quality” principles have been applied by U.S. organizations, but it was kind of eye-opening for me, not only in better understanding the history of Kaizen, but also the relevancy of its principles into all areas of my life.
“Kaizen starts with a problem or, more precisely, with the recognition that a problem exists. Where there are no problems, there is no potential for improvement… problems are the keys to hidden treasure” (pg. 163)
Do things right and the outcomes will take care of themselves.