We all have experienced those times when we come to a crucial moment where what we say and do in the next few minutes (really seconds) will make a huge impact, either for good or bad.
These are moments when we are engaged with someone and our opinions differ, the stakes are high, and emotions are tense.
So, what perspectives can you keep in mind and what steps can you practically take so that the situation doesn’t blow up and is dealt with in a healthy way ?
Well, that’s what this book will help you discover. Crucial Conversations (tools for talking when stakes are high), written by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler is a must read !
After you read this, you’ll understand why over 2 million books have been sold.